Terms of use of the ADAC Pannenhilfe Online web service

ADAC e.V., Hansastr. 19, 80686 Munich (hereinafter "ADAC"), is the provider of the ADAC Pannenhilfe Online service ("Service"). The functions of the Service are available to you as a user (m/f/d) ("User") free of charge, subject to any restrictions or conditions set out in these Terms of Use. The following terms and conditions apply to the use of the Service:

General information on use

The service can be used by ADAC members and by persons who are not (yet) ADAC members. The use of the service does not in itself constitute an entitlement to ADAC services or to ADAC. Whether and to what extent you are entitled to ADAC services depends, among other things, on your membership relationship and the applicable conditions. The existence of the conditions for the actual breakdown assistance for your vehicle will only be checked by the ADAC. In the event of a vehicle breakdown, please have your ADAC membership card (plastic card or digital membership card), if available, ready. Your digital membership card can be accessed online after logging into your "My ADAC" user account. To make full use of the service, you should be an ADAC member and have an ADAC user account (ADAC login). To create a user account for yourself, you can register in your personal member and customer area "My ADAC" at www.adac.de. Such registration is not mandatory for the use of the service, but it speeds up and simplifies the use of the service. If you already have a user account, please use your ADAC login details to log in to the website. Once you have successfully registered in "My ADAC", the personal and vehicle data stored in "My ADAC" will be automatically transferred when you use the service.

Availability

The service is offered subject to availability. ADAC endeavors to provide access to the service 24 hours a day, seven days a week. There is no entitlement to use the service in the event of disruptions to the service or line disruptions on the Internet. Temporary service interruptions are possible due to normal maintenance periods, system-immanent disruptions of the Internet at third-party network operators and in the event of force majeure. Furthermore, ADAC offers the type and scope of the service on the basis of the current technical, legal and commercial framework conditions of the Internet. ADAC is entitled to discontinue the service at any time, even without prior notice. ADAC is free to provide the service through third parties of its own choice. There is no legal entitlement to the subscription and use of the service. ADAC is also entitled to restrict, expand or change its service in connection with the use of the service at any time. Such changes may occur in particular if the technical, legal or commercial framework conditions for the use of the Internet change - especially outside ADAC's area of responsibility - and this makes it significantly more difficult or unreasonable for ADAC to operate the service.

Telephone and data connection

An Internet connection (mobile or WIFI) and telephone connection are required to use the service. The costs for the Internet connection and, if applicable, for telephone calls, callbacks and receipt of SMS (Short Message Service) depend on the user's network operator/provider and are to be borne by the user.

After confirming the breakdown report, ADAC will send an SMS (Short Message Service) to the cell phone number you have provided. The SMS contains a link to a website entitled "My order", where you can view order details and the status of your breakdown assistance. You can also use this website to cancel the roadside assistance procedure or notify us of any changes by telephone.

Further legal information

The service may not be used in an improper manner. Please use the service only to the extent permitted by law and in accordance with our terms of use. If you violate applicable German law or our terms of use, ADAC reserves the right to exclude you from using the service and to take further legal action.

The ADAC e.V. Help Department is continuously developing the service in accordance with legal requirements and updates the information on an ongoing basis.

If you have any questions, suggestions or complaints about the Pannenhilfe Online service, you can send us an e-mail to QM@adac.de and tell us about your concerns. We will then get in touch with you.

Any use of copyrighted content, in particular by reproduction or distribution, including in electronic form, as well as storage in database systems or internet or intranets, is not permitted without the prior consent of ADAC, unless otherwise stipulated by copyright law.

All rights, in particular the rights of use and exploitation under copyright law, to the content made available are the exclusive property of ADAC in relation to the user.

Unless otherwise specified in these Terms of Use, the user is not authorized to modify, sell, rent, reproduce, or use or distribute information or other content of the Service for purposes other than those specified in these Terms of Use, or to make it available to third parties in any other way, without the prior consent of ADAC. The User may not modify, reverse engineer or otherwise attempt to derive the source code of the Services, or extract or attempt to extract any part of the Services, unless this is exceptionally permitted under copyright law.

Insofar as brands, names and logos are shown, we would like to point out that these may only be used by the owner of the respective brand, unless otherwise stipulated by the relevant protection laws. The ADAC e.V. logo is a protected trademark. Any use by parties other than ADAC e.V. requires the prior written consent of ADAC e.V.

If the content is not provided by ADAC itself, but by external partners, this is indicated in the respective detailed presentations.

ADAC reserves the right to take legal action in the event of misrepresentation of the identity of the user of the service or other misrepresentations when using the service.

Despite all due care on the part of the ADAC and its partners, information and data may have changed since they were entered or transferred to the ADAC systems. The ADAC is therefore not responsible for the topicality, accuracy or completeness of the information provided. The external links provided to individual content represent an additional source of information for users. The operators of the linked websites and/or services are solely responsible for their content.

If the ADAC has included links to pages on the Internet whose content and updating are not subject to its sphere of influence, the following applies to all such links: The ADAC has no influence on the design and content of external websites. The ADAC therefore distances itself from all third-party content, even if it has placed a link to these external pages on the Internet.

Amendment of the terms of use

ADAC shall be entitled to amend these Terms of Use at any time due to changes in the legal situation, supreme court rulings or market conditions or to reflect expanded or modified functionalities of the service. ADAC shall inform the user in good time of any changes to the terms and conditions of use applicable to the user, if and insofar as the user is directly affected by the change during a related usage process in relation to the service.

Online dispute resolution

The European Commission provides a platform for online dispute resolution. This platform can be found at http://ec.europa.eu/consumers/odr. Consumers have the option of using this platform to resolve their disputes. The ADAC is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

Status: May 2025