ADAC breakdown assistance online terms of use and privacy information
Important note on services provided by ADAC
The ADAC breakdown assistance online can be used by ADAC members and non-members. Using the online access to make a breakdown assistance request gives the user no claim whatsoever to ADAC services (membership benefits). Your eligibility to ADAC membership services and benefits is predicated on your type of membership plan and the underlying terms and conditions. Before providing or organising any services, ADAC will verify your cover. In the event of a vehicle breakdown, please have your membership card ready.
Telephone and data connection
To use the ADAC breakdown assistance online you will need a data and/or phone connection. The charges for calls, return calls and data transmission may vary by network carrier.
Information about personal data processing
Further to our General privacy notice for online platforms, the text below provides information on the collection and processing of your personal data while you use our ADAC breakdown assistance request web service. ‘Personal data’ means any information that is personal or can be traced to you, such as your name, address, e-mail address or user behaviour.
The ‘controller’ in line with Art. 4(7) of the EU General Data Protection Regulation (GDPR) is ADAC e. V., Hansastrasse 19, 80686 Munich, adac@adac.de (see Site notice – German only).
Our data protection officer can be reached at:
Data Protection and Data Security (DSS)
Hansastrasse 19
80686 Munich / Germany
Fax: +49 89 76 76 53 62
E-mail: dsb-mail@adac.de
Purpose of processing
The purpose of the online breakdown assistance request web service is the system-supported case acceptance and subsequent organisation and provision of breakdown assistance services (ADAC membership benefit) and secondary services, if needed.
Personal data
Through the online breakdown assistance request web service, we collect the data categories below:
Location data of the breakdown site (automated location or manual entry of location – optional),
Member’s details (title – optionally, first and last name – mandatory fields),
Membership no. (optional),
Phone no. for calling back, if necessary (mandatory field),
Cause of breakdown (selection from list e.g. battery, tyres, key, accident, others – optional),
Vehicle data (optional)
Device data (operation system version, browser version – automatic capturing)
Location data of the breakdown site
Automatic positioning (GPS coordinates) is performed to determine the breakdown site. This is an optional feature, used only upon prior clearance for mobile phone tracking from you.
If you do not wish to be located automatically, you may search for the breakdown site manually or enter a postal address.
If you do not wish to be located automatically and do not provide a postal address, we will call you back so that you can communicate your breakdown site over the phone.
Use of cookies
Our General privacy notice for online platforms provides information on the use of cookies.
In addition, and provided that you agreed, the online ADAC breakdown assistance request web service uses a cookie to control the current status information. To allow for the ongoing updating and display of status information, a temporary cookie is placed on your device when you submit the request.
The cookie will be deleted after 72 hours.
The legal basis for processing these cookie data is your consent, Art. 6(1) (a), GDPR.
Objections: If you object to the use of this cookie, you can deactivate or restrict the transmission of cookies in your browser’s settings.
Cookies are text files that are stored in the operating system on the user’s computer or mobile device in and/or by the Internet browser. Whenever a user visits a website, a cookie can be stored in the operating system of his/her device. The cookie contains a unique string of characters which allows to clearly identify the browser when the user revisits the website.
Cookies are stored on the user’s computer or mobile device and sent to our website from there. This means that, as a user, you have full control over the use of cookies. By changing your browser’s settings, you can disable or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done by automated setting. Please note that if you deactivate the cookies for our website, you may no longer be able to use all of its functionalities.
Tracking
You can find information on tracking in our General privacy notice for online platforms.
Data transmission
In connection with the online breakdown assistance request web service the data collected is encrypted and transmitted to the central IT systems for ADAC breakdown assistance for further processing.
The data transmitted is being used exclusively for ADAC breakdown assistance services (ADAC membership benefit). ADAC may make the data available to the service partners involved, if applicable, but never to third parties.
Data storage
The master data (e.g. first and last name, call-back phone no.) entered on the online ADAC breakdown assistance request website will be stored on your device until you close the website.
We will erase your personal data once they are no longer necessary for the above-mentioned purposes. We may need to keep personal data for as long as any claims can be brought against ADAC e.V. (legal period of limitation: three to thirty years). In addition, ADAC e.V. will store personal data to the extent and for as long as required by law. Our relevant requirements to produce evidence of compliance and retain data are set forth, among others, in the German Commercial Code (Handelsgesetzbuch), General Fiscal Code (Abgabenordnung) and Money Laundering Act (Geldwäschegesetz). To comply with the above legislation, we may be required to retain data up to ten years.
Yours rights
In respect of your personal data you may exercise against us the rights below:
The right of access
The right to rectification or erasure
The right to restrict processing
The right to object to processing
The right to data portability.
You further have the right to lodge a complaint regarding the processing of your personal data by our organisation with a data protection supervisory authority.
Provider
ADAC e.V. is the provider of the on-line ADAC breakdown assistance request web service (see Site notice).
Phone: +49 89 76 76 0
Fax: +49 89 76 76 25 00
E-mail: pannenhilfe-app@adac.de
https://www.adac.de
Version: June 2019