FAQ DKV toll box

As of August 1, 2025l, Slovenia is an additional service country for the Camper Toll Box (identifier: Sldar). This means tolls ins Slovenia can now conveniently be settled using the Camper Toll Box.
The toll system in Slovenia covers the entire motorway and exoressway network, including the Karawanken Tunnel.
The update for the toll box will be carried out automatically "Over the Air" between July 28 and July 30, provided the box is switched on for at least 60 minutes with a good GPS signal or restarted.
After the update, please reboot the toll box by pressing the main buttion for 20 seconds. The update must be successfully installed on the toll box to ensure worry-free travel through Slovenia.
For further details, please refer to the PDF.

As of January 17, 2025, new regulations apply in Austria for certain vehicles, which are also relevant for some users of the Camper toll box:

Vehicles with an F.1 weight less than or equal to 3.5 tons can no longer use the AT service on the ADAC Camper toll box! These vehicles are not allowed to pay tolls in Austria using an OBU (On-Board Unit) and must instead use a vignette or purchase a route-specific toll ticket.
Vehicles with an F.1 weight over 3.5 tons and an F.2 weight less than or equal to 3.5 tons are only permitted to use the ADAC camper toll box for toll payment if the date of first registration is after December 1, 2023.
Vehicles with an F.1 weight over 3.5 tons and an F.2 weight less than or equal to 3.5 tons, and a first registration date before December 1, 2023, must use a vignette or a route-specific toll ticket to pay tolls.

Managing and coordinating toll payments often presents a major challenge. Each country has its own systems, fees, and billing methods. The introduction of EETS aims to address these challenges. EETS stand for "European Electronic Toll Service" and is designed to simplify toll payments across Europe by allowing drivers to use just one device and one contact partner.

With the camper toll box, you no longer need to worry about tolls - we take care of it for you!

Note: Please be aware that when ordering the camper toll box, you are not purchasing ist, but rather leasing it for the duration of your contrac to use in your vehicle. At the end of the contract, the device must be returned. For sustainability reasons, fully fuctional returned toll boxes are refurbished, contributing to the reduction of electronic waste. You ordered device may be refurbished and show slight signs of use, but its fully operational.

After plaving your order in the webshop, you will receive a confirmation email.
Once your order has been processed, we will send you a summary of the registered data within a few days.
When the camper toll box is shipped, you will receive another confirmation email from the logistics partner including the tracking number.

This email is automatically generated by the service provider Arvato, with reference to the Toll4Europe box.

Please note the following requirements for ordering the camper toll box:

You are a private customer with residence in Germany
You use a German bank account (IBAN)
The camper/motorhome is registered in Germany
The camper/motorhome is not registered for commercial use

If the above requirements are not fully met, we unfortunately cannot accept your order. We kindly ask for your understanding in this matter.

Note: Please be aware that when ordering the Camper toll box, you are not purchasing it, but leasing it for the duration of the contract to use in your vehicle. At the end of the contract, the device must be returned.

The contract for using the camper toll box is concluded for a period of 12 months.
If you wish to continue using the toll box after this period, no action is required - the contract will automatically be extended for an indefinite period. You can cancel it on a monthly basis.

If you wish to return the toll box, you can cancel the contract in writing via mail, fax, or email, and send the camper toll box back to us (see FAQ entry: How do I return the camper toll box?).

Note: Please be aware that when ordering the camper toll box, you are not purchasing it, but leasing it for the duration of the contract to use in your vehicle. At the end of the contract, the device must be returned.
For sustainability reasons, fully functional returned toll boxes are refurbished, contributing to the reduction of electronic waste. Your ordered device may therefore be refurbished and show slight signs of use, but it is fully operational.

The usage fees for the camper toll box are as follows:

Annual fee: €99 (equivalent to €8.25 per month)
One-time activation fee: €19.90
Shipping fee: €3.90
Distance-based toll charges depending on usage*

* Toll charges vary depending on the country and route. Please refer to the respective toll operators for details. DKV invoices customers based on the billing provided by the operators.

Invoices are issued in electronic form.

Note: Please be aware that when ordering the camper toll box, you are not purchasing it. You are renting it for the duration of the contract to use in your vehicle. The device must be returned at the end of the contract period.

Motorhomes over 3.5 tons are subject to tolls in various countries.

The DKV camper toll box, in cooperation with ADAC SE, covers all toll-relevant routes in the following countries (excluding city tolls):

Countries:

Belgium (currently only the Liefkenshoek Tunnel is subject to tolls)
Denmark (currently only the Storebælt Bridge is subject to tolls)
Germany (currently only the Warnow Tunnel and Herrentunnel are subject to tolls)
France
Italy (excluding Sicily)
Austria
Portugal
Sweden (currently only Øresund Bridge is subject to tolls)
Slovenia (including Karawanks Tunnel)
Spain
Hungary

Depending on availability, the box is automatically updated with new countries for toll billing. You don't need to do anything. The toll box just needs to be switched on and have sufficient GPS reception.

Please note: The box lights up green only in toll-relevant countries or sections. In particular, in the rest of Germany and Belgium, the box is currently set and fully functional when the LED is yellow.

Green LED: The box is ready for toll payment. You may proceed with driving.

Yellow LED: The box is either not personalized, the toll service for the current location is (not yet) booked/activated, the local toll service is not available on the box, or there is no toll systen in this area (Example: In Germany, motorhomes are not subject to tolls. Therefore, the camper toll box will flash yellow (service not booked or activated). As soon as you enter a toll-relevant country covered by the camper toll box, the box will signal with a green light).

RED light: Critical isue. If possible, disconnect the power supply and use an alternative payment method. Please send us an email at: maut-service@adac.de.

Exception: The LED ring turns red after 30 minutes without GPS signal. For example, if you are in a tunnel or garage, drive to a location with GPS reception.

LED off: Sleep mode. The box has entered sleep mode after 30 minutes of inactivity and will wake up again when moved or reconnected to power.

When the upward arrow button is pressed for 3 seconds, the OBU menu appears on the display of the On-board Unit (OBU). You can then see at a glance: the active toll service (1) and the license plate number (10). Weight (2), axles (3), and Euro emission class (9) are visible if this information is relevant for the active service. Symbols for the type of power connection (4), GPRS reception (5), and GNSS signal (6) are always visible.

If activated, the Bluetooth symbol (7) will be displayed. An active Bluetooth connection between the OBU and a mobile device is shown in the bottom right corner of the display (8).

Display EETS

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The transmission of toll data takes place via hybrid radio technologies (GNSS/ DSRC/ Bluetooth) for toll collection of motorhomes over 3.5 tons permissible total weight.
When ordering for the first time, the vehicle data and booked toll services are automatically stored on the OBU.
Adding additional toll services is carried out OTA ("Over the air") depending on availability. This way, you always stay up to date.

Anyone who orders a camper toll box does not purchase it, but instead receives a rental device for the duration of the contract, which can be used in their vehicle.
At the end of the contract, the device must be returned.

For sustainability reasons, returned, fully functional toll boxes are refurbished, making a valuable contribution to reducing electronic waste.

Your ordered rental device may therefore be refurbished, with slight signs of use, but it is always fully functional.

Place the box so that your view while driving is not obstructed. Avoid positioning it near moving parts of the vehicle (e.g. airbag covers).

The OBU (On-Board Unit) must be visible from the outside and must not be covered by other parts (e.g. inactice windshield wipers). For metal-coated windshields, use non-metal-coated areas.

With plug-and-play, simply connect the cable to the power supply and you're ready to go.

Alternatively, the box can be permanently connected to the vehicle's power supply by a workshop.

Each box comes with an installation manual.

Please note that according to clause 5.10 of the special conditions for consumer customers, the rental device may no longer be used after termination of an individual contract, and you are required to return the toll box.
If the box is not returned, we will charge you a non-return fee of €180 in accordance with the service fee list for the camper toll box.

Information on service fees for the camper toll box (as of July 1, 2022)
DKV charges service fees for the provision of deliveries and services based on the currently valid General Terms and Conditions. These fees apply until revoked.
Service fees (including statutory VAT) are calculated on the gross purchase value and shown on invoices and account statements.
Service fees for the deliveries and services listed in the invoice are calculated based on the total amount shown in the invoice in local currency.

Toll services - All countries, camper toll box: 5.95%

Toll services fees:

Management fee per year: €99
Device fee in case of non-return: €180
Activation fee: €19.90
Shipping fee: €3.90

For more information on returns, please refer to the FAQ entry: "How do I return the toll box?"

Yes, the number of trailer axles must be updated whenever a trailer is coupled or uncoupled from the towing vehicle.
The driver must always check and, if necessary, adjust the number of axles when entering a toll area - especially after coupling or uncoupling a trailer.

Example: Changing the number of trailer axles:

Achsenzahl ändern

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In this example, the number of trailer axles is changed from zero (no trailer) to three. After updating the value, briefly press the right button ( > ) to confirm with "ok". Exit the menu by pressing the left button ( < < ) twice.

You can also use this menu to check the currently set number of axles. If you do not wish to change the number, exit the menu without saving by pressing the left button without confirming "ok".
If you exit without saving and the axle number was previously changed, a message will appear for a few seconds: "Value not changed", and the previous value will remain active.

If you purchased a new motorhome or upgraded your existing one, please send us a copy of the new registration certificate Part I as a PDF file (max. 2 MB) via email.

DKV will then send an "over the air" update to your toll box.

Please inform us in advance when you will be able to keep the box switched on with GPS reception for at least 60 minutes, so that DKV can initiate the update.

Note: If your file is very small (e.g. only 10 KB), please check whether the entire document was captured or if the file might be empty.

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